Frequently Asked Questions
Please browse below of some of our frequently asked questions about our policies. If you still have additional questions in regarding to our polices, you can contact us directly via phone.
Q: How do you get cars at better deals than a savvy buyer?
A: There is more to a car deal than price. An industry practice when financing or leasing is to mark up the borrowing (APR) or the lease rate (money factor). LUX360 will always get clients the “buy rate,” which is the lowest possible rate offered by the manufacturer for a given credit tier. The prices we obtain for our customers are always at the low end of the price spectrum. Why? Because dealers that engage with LUX360 are dealers that understand the process and elect to focus on incremental units sold rather than always achieving a target gross profit per vehicle.
Q: Am I buying the car from Roadster or the dealer?
A: We facilitate the purchase transaction between you and the dealer. Every new car comes directly from a dealership. The cars are sold as new and carry the manufacturer’s warranty, and qualify for any and all rebates and incentives offered by the manufacturer on new cars. The contracts you sign are prepared by the respective dealership that we work with for your car purchase.
Q: Can I work directly with a dealer?
A: Absolutely, LUX360 lets you search the inventory across hundreds of dealers all in one place. Simply find a car with the features you want and we’ll match available cars near you. When you are ready to buy, we’ll show you exactly what VINs (vehicle identification number — a unique serial number for every car) are at local dealers and you can request a price quote or, on many cars, an upfront “Price Promise” via Edmunds.com.
Q: How long does it take to get a new car using LUX360?
A: Once you order a car online, we can get the car to you in as short as 48 hours, depending on the availability and location of your desired car.
Q: What if I have a car to trade in?
A: Our team can help you get you a great price for your trade-in. Complete our short survey using your smartphone or computer and we’ll get multiple bids on your existing car. By creating a market for your vehicle, LUX360 will typically get you a much better price than you would get from the dealer where you are buying a new car. At the time of your new car delivery, we will do a quick walk-around inspection of your car (confirm mileage, no major damage or mechanical issues) and pay you for the trade-in. LUX also handles all of the DMV paperwork so you don’t have to worry about anything. It’s that simple — we do the heavy lifting and you get paid.
Q: Can you help me buy a used or “pre-owned” car?
A: Sorry. Our service is for new car (and truck) purchases because we are extremely confident of the product quality. We can negotiate and secure cars across hundreds of dealers knowing that you are getting a brand-new vehicle regardless of source. With used cars and trucks, mileage and condition is a much bigger factor, so it is much harder to broker a transaction without the customer test driving that specific vehicle.
Q: How much money will I save using LUX360 Concierge Service?
A: The actual dollar amount will vary based on supply and demand for the specific make/model you desire. An easy way to save money is to find and buy a car that is equipped with the features and options you really want. We search the entire states of Illinois & Georgia to find the perfect or nearest match to your preferences. There are situations where we can save thousands of dollars because we will work with dealers who focus more on volume and less on gross profit per vehicle. That said, if, for example, you are buying a car in extremely short supply, you may save only a few hundred dollars, but the benefit beyond the monetary savings will be satisfaction gained by getting the car in the color you like and with the features you prefer.
Q: Can I custom order a car using LUX360?
A: If you can’t find the exact car you a looking for, we can work with one of our dealer partners to custom order a vehicle for you. You’ll get all the convenience of our hassle-free broker service. We can still negotiate a great price for custom orders and we’ll always make sure you receive all available incentives and finance/lease programs. Once the car is received from the manufacturer, we’ll schedule delivery to your home or office.
Q: Do you help car buyers throughout the U.S.?
A: LUX360 is only available to car shoppers in the states of Illinois & Georgia. However, we are in the process of rolling out our platform through dealership websites across the country. Check back for a list of our dealer partners (coming soon).
Q: What forms of payment do you accept?
A: Regarding the payment of the $295 for your LUX360 Service and Delivery fee, including the $100 deposit, we accept most popular credit cards. We will collect your credit card information for the deposit either via our website or over the phone. You will then pay the balance online via credit card when you schedule delivery of your new car. Alternatively, if that is not possible, LUX360 may accept a personal check at the time of delivery. For the amount due to the dealership for your new car purchase, LUX360 will accept either a personal check or in some cases, a credit card payment. The amount due at delivery is based on how you decided to purchase the car (cash, finance or lease). Payment is typically in the form of a personal check, though most dealers will take credit cards for an amount between $2K–$5K. If you would prefer to pay your down payment or drive-off by credit card, please let your LUX360 concierge representative know so he/she can check the dealer’s credit card payment limit as well as which credit cards are accepted.
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